Payment, delivery & returns

PAYMENT

Payment of the order is made online by credit card or Paypal or Apple Pay or Klarna payment account and is entirely secure. The entire transaction is encrypted and sent to a bank validation server in SSL (Secure Socket Layer) mode.

The price invoiced and debited to the Customer is that indicated in the order confirmation. The order only becomes final once the price and associated costs have been paid in full.

PRODUITS BERGER reserves the right to suspend processing of the Customer's order and delivery of the Product(s) in the event of refusal to authorise payment by bank card or Paypal account or in the absence of full payment of the price.

ORDER DELIVERY

  • Preparation and dispatch of the order:

Orders are prepared and handed over to the carrier within 2 working days of validation. Delivery will be made within the maximum time announced by the carrier. Customers are informed that delivery times may be extended during busy periods, commercial offers or inventory periods, in which case they will be informed of this when they place their order.

An e-mail is systematically sent to the Customer to inform them of the dispatch of their order and the order tracking number. Customers can track the progress of their parcel by logging into their account on the maison-berger.co.uk website.

Delivery is deemed to have taken place as soon as the parcel is made available or handed over to the Customer, as evidenced by the control system used by the carrier.

  • Delivery service:

The maison-berger.co.uk website delivers only in United Kingdom.

Delivery costs £13 for delivery by DPD. Delivery is free from £59.

  • Late delivery:

In case of late delivery in relation to the maximum period mentioned above, the Customer may contact the Customer Service of MAISON BERGER PARIS to instruct it to execute and deliver the order within a reasonable additional period. If this deadline is not respected, the Customer will have the right to cancel the sale and ask for a refund of the price paid for the order.

  • No delivery:

If the parcel is returned to MAISON BERGER PARIS for a reason attributable to the Customer (unclaimed parcel, incorrect address, absence at the time of delivery), the Customer will be notified by e-mail. With the Customer's agreement, the parcel will be reshipped, the transport costs being at the expense of the Customer who will have to make a new payment to activate the return of the parcel.

SATISFIED OR REIMBURSED - RIGHT OF WITHDRAWAL

Right of withdrawal

In accordance with Articles L.221-18 et seq. of the French Consumer Code, the non-professional Customer (hereinafter the "Consumer") has a right of withdrawal of 14 (fourteen) clear days from the date of delivery of the Product ordered on the Website, without having to give any reason or pay any penalty, with the exception of the cost of returning the Product. When this period expires on a Saturday, Sunday or public holiday, it is extended to the next working day.

To exercise this right, the Consumer must inform MAISON BERGER PARIS of his decision to withdraw, by phone at 02.32.96.22.00 or by e-mail at contact@maisonberger.co.uk or on the website maison-berger.co.uk under the heading "contact us". 

The Consumer will have a period of 14 (fourteen) days following the communication of his decision to withdraw to MAISON BERGER PARIS to return the Products concerned unused in their original packaging and in perfect condition for their remarketing in new condition. If this deadline is not respected, the retraction will not be accepted.

Returns must be made to DUHAMEL LOGISTIQUE - RETOURS MBP 7 voie communale - ZAC Les vignettes, 27690 Léry. The cost of returning the goods shall be borne by the Customer.

Refunds will be made as follows:

- If the parcel is returned in its entirety, the amount of the order, including the delivery costs (standard postal rate) will be reimbursed;

- If the parcel is not returned in its entirety (the Customer retains one or more of the Products ordered), the price of the returned Product(s) will be refunded.

MAISON BERGER PARIS will refund the price of the order using the same means of payment that the Consumer used for the initial transaction.

In accordance with article L.221-23 of the French Consumer Code, the Consumer may be held responsible in case of depreciation of the Products "resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of these goods". Any lighting of the lamps is a cause of alteration of the burner and the wick composing the product and constitutes a manipulation excluding any reimbursement from MAISON BERGER PARIS.

Order cancellations
Order cancellations are not possible insofar as, barring exceptions, orders are sent for preparation as soon as payment has been confirmed.